101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Book + PRICE WATCH * Amazon pricing is not included in price watch

101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Book

Customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? This title provides readers with practical tools to help meet their customers' needs. It teaches customer service managers and employees valuable ways to help their organizations provide world-class service.Read More

from£16.77 | RRP: £26.99
* Excludes Voucher Code Discount Also available Used from £7.25
  • Blackwell

    Our Thanks Introduction: About This Book Sect. 1 The Fundamentals of Knock Your Socks Off Service 1 What Customers Want, What Customers Expect 32 Who's Your Customer? 73 Knock Your Socks Off Service 104 Customers' Ever-Changing Needs 125 The...

  • 0814414443
  • 9780814414446
  • Performance Research Associates
  • 1 August 2009
  • Amacom
  • Paperback (Book)
  • 367
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