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101 Ways to Really Satisfy Your Customers Book
Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.Read More
from£16.05 | RRP: * Excludes Voucher Code Discount Also available Used from £6.50
- 1741750083
- 9781741750089
- Andrew Griffiths
- 1 August 2006
- Allen & Unwin
- Paperback (Book)
- 256
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