101 Ways to Really Satisfy Your Customers Book + PRICE WATCH * Amazon pricing is not included in price watch

101 Ways to Really Satisfy Your Customers Book

Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.Read More

from£16.05 | RRP: £17.99
* Excludes Voucher Code Discount Also available Used from £6.50
  • 1741750083
  • 9781741750089
  • Andrew Griffiths
  • 1 August 2006
  • Allen & Unwin
  • Paperback (Book)
  • 256
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