A Managers' Guide to Service management Book + PRICE WATCH * Amazon pricing is not included in price watch

A Managers' Guide to Service management Book

Offering an introduction to service management, this book provides explanations, guidance and recommendations. It is in line with the BS ISO/IEC 20000 series; and is...Read More

from£41.94 | RRP: £39.00
* Excludes Voucher Code Discount Also available Used from £11.27
  • Product Description

    This publication is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organizations. It recognizes that services and service management are essential for organizations to generate revenue or to be cost-effective. This book has been updated in line with the new BS ISO/IEC 20000 series. It is aimed at managers and staff responsible for implementing, maintaining, improving or procuring service management.

  • 0580479226
  • 9780580479229
  • Jenny Dugmore, Shirley Lacy
  • 28 March 2006
  • BSI British Standards Institution
  • Paperback (Book)
  • 160
  • 5th
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