Achieving Excellence through Customer Service Book + PRICE WATCH * Amazon pricing is not included in price watch

Achieving Excellence through Customer Service Book

A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.Read More

from£35.03 | RRP: £25.95
* Excludes Voucher Code Discount Also available Used from £14.19
  • 013005125X
  • 9780130051257
  • John Tschohl
  • 19 March 1991
  • Prentice Hall
  • Hardcover (Book)
  • 736
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