Aftersales Management: Creating a Successful Aftersales Strategy to Reduce Costs, Improve Customer Service and Increase Sales Book + PRICE WATCH * Amazon pricing is not included in price watch

Aftersales Management: Creating a Successful Aftersales Strategy to Reduce Costs, Improve Customer Service and Increase Sales Book

What happens after the sale has taken place, if problems then occur? This book explores the immense amount of money that is wasted in the retail industry every year on badly managed aftersales processes. It tells how to prevent this from happening.Read More

from£25.57 | RRP: £29.95
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  • ASDA

    Explores the amount of money that is wasted in the retail industry every year on badly managed aftersales processes and how to prevent this happening. This book starts by describing some of the historical practices and then attempts to remove some of the myths of aftersales service by explaining the legal position on customer rights.

  • Blackwell

    Every year large sums of money are wasted by the retail industry on badly managed after sales processes. Aftersales Management shows how to create much stronger customer service with very little additional cost. It explores what customers want...

  • Foyles

    Explores the immense amount of money that is wasted in the retail industry yearly on badly managed aftersales processes, and how to prevent this happening. This book...

  • 0749456418
  • 9780749456412
  • David Brock
  • 3 October 2009
  • Kogan Page
  • Hardcover (Book)
  • 224
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