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Anytime, Anywhere: How the Best Bricks-and-clicks Businesses Deliver Seamless Service to Their Customers Book
Anytime, Anywhere is an essential resource for any business whose success depends on delighting customers and enticing them back for more. As best-selling author and customer service expert Robert Spector convincingly argues in Anytime, Anywhere, "...it's all one business. Web site. Mail-order catalog. Telephone. Brick-and-mortar store. The customer will choose the channel. The challenge for companies is to deliver a consistent multichannel customer service experience." In Anytime, Anywhere Spector showcases the pioneering efforts of over a dozen companies who never stopped focusing on the customer, and who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in … read more...
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