Anytime, Anywhere: How the Best Bricks-and-clicks Businesses Deliver Seamless Service to Their Customers Book + PRICE WATCH * Amazon pricing is not included in price watch

Anytime, Anywhere: How the Best Bricks-and-clicks Businesses Deliver Seamless Service to Their Customers Book

Anytime, Anywhere is an essential resource for any business whose success depends on delighting customers and enticing them back for more. As best-selling author and customer service expert Robert Spector convincingly argues in Anytime, Anywhere, "...it's all one business. Web site. Mail-order catalog. Telephone. Brick-and-mortar store. The customer will choose the channel. The challenge for companies is to deliver a consistent multichannel customer service experience." In Anytime, Anywhere Spector showcases the pioneering efforts of over a dozen companies who never stopped focusing on the customer, and who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in read more...
from£26.98 | RRP: £15.99
* Excludes Voucher Code Discount Also available Used from £4.89
As an Amazon Associate we earn from qualifying purchases. If you click through any of the links below and make a purchase we may earn a small commission (at no extra cost to you). Click here to learn more.