Bare Knuckle Customer Service: How to Deliver a Knockout Customer Experience and Hammer the Competition Book + PRICE WATCH * Amazon pricing is not included in price watch

Bare Knuckle Customer Service: How to Deliver a Knockout Customer Experience and Hammer the Competition Book

"Customer service has been central to Dell's success - this book is packed with practical techniques and proven insights for improving performance." Michael Dell, CEO, Dell When You Get This One Thing Right You'll Literally Obliterate The Competition... How you treat your customers and what you do to keep them coming back for more will have the biggest impact on your bottom line. Get the service right and you'll benefit from lower future sales costs and increased market share as the 'good word' spreads. Get it wrong though and you can kiss goodbye to future business success as ever more sophisticated and demanding customers take their money elsewhere. With this in mind 'Bare Knuckle' persuasion expert Simon Hazeldine has joined forces with savvy customer service veteran Chris Norton to show you how to transform your organisation into a world beating customer led cash machine. Drawing on their own hard-won experience and modeling the best customer service principles today, Simon and Chris strip customer service back to the bone giving you the essential tools you really need to become your customers' true champion. Inside you will learn... You Will Discover... How To Find Out What Your Customers Really Want The Right Way To Build A Customer Service Culture How To Implement A Customer Service Strategy The Bare Knuckle Customer Service Model How To Benefit From Customer Complaints What Customer Relationship Management Really Does How To Set Up & Run A World Class Call Centre The 5 Most Stupid Things To Say To A Customer ...and much more Read More

from£20.25 | RRP: £15.00
* Excludes Voucher Code Discount Also available Used from £8.14
  • 1905430353
  • 9781905430352
  • Simon Hazeldine, Chris Norton
  • 1 August 2008
  • Lean Marketing Press
  • Paperback (Book)
  • 176
As an Amazon Associate we earn from qualifying purchases. If you click through any of the links below and make a purchase we may earn a small commission (at no extra cost to you). Click here to learn more.

Would you like your name to appear with the review?

We will post your book review within a day or so as long as it meets our guidelines and terms and conditions. All reviews submitted become the licensed property of www.find-book.co.uk as written in our terms and conditions. None of your personal details will be passed on to any other third party.

All form fields are required.