Basics of Process Mapping Book

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities a leading vocational technical institute many in-house corporate continuous improvement approaches including Six Sigma and the United Nations' headquarters in New York. Providing a complete and accessible introduction to process maps "The Basics of Process Mapping Second Edition" raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments it explains how relationship maps cross-functional process maps (swimlane diagrams) and flowcharts can be used as a set to provide different views of work.New features in the Second Edition includes: four new chapters and 75 new graphics; an introduction to the concepts of flow and waste and how both appear in knowledge work or business processes; a set of measures for flow and waste; a discussion of problematic features of knowledge work and business processes that act as barriers to flow Seven principles; 29 guidelines for improving the flow of knowledge work; and a detailed (actual) case study that shows how one organization applied the principles and guidelines in order to reduce lead time from an average of 28 days to 4 days. Unlike 'tool books' or 'pocket guides' that focus on discrete tools in isolation this text use a single comprehensive service work example that integrates all three maps and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization process and job/performer levels.The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.Read More