Batteries Included!: Creating Legendary Service Book + PRICE WATCH * Amazon pricing is not included in price watch

Batteries Included!: Creating Legendary Service Book

Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard...Read More

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  • Product Description

    The last two decades have seen the rise of the service economy, where image and customer perceptions are crucially important in building a successful business. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and firsthand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader’s own organization.

  • 0712680683
  • 9780712680684
  • Nigel Barlow
  • 1 June 2001
  • Random House Business Books
  • Paperback (Book)
  • 288
  • New edition
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