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Benchmarking for Best Practices: Winning Through Innovative Adaptation Book
Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.Read More
from£18.59 | RRP: * Excludes Voucher Code Discount Also available Used from £3.06
- 0070063753
- 9780070063754
- Christopher E. Bogan, Michael J. English
- 1 August 1994
- McGraw Hill Higher Education
- Hardcover (Book)
- 312
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