Breakthrough Customer Service: Best Practices of Leaders in Customer Support Book + PRICE WATCH * Amazon pricing is not included in price watch

Breakthrough Customer Service: Best Practices of Leaders in Customer Support Book

This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand IBM and Xerox offer advice on creating the corporate culture establishing and using the right measurements and standards and short- and long-term strategic planning.Read More

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  • Blackwell

    Best practices organizations don't excel in only one area; no single thing distinguishes them. It's the combination of practices - enabled by technology, with a pinch of organizational culture thrown in - that together create their uniqueness...

  • 0471642320
  • 9780471642329
  • 9 March 1998
  • John Wiley & Sons
  • Hardcover (Book)
  • 456
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