Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results Book

Use ETM to harness the power of your most valuable resource - your workforce! "Building Engaged Team Performance" explains the next wave of business improvement: Driving breakthrough gains using 'the people side' of performance in productivity initiatives. Roland Cavanagh coauthor of the bestselling "The Six Sigma Way" and Dodd Starbird combine the principles from Total Quality Management (TQM) Six Sigma Lean and Socio-Tech Systems to help you harness the massive amounts of 'people performance' that is not captured by process improvements alone. The result is a single actionable highly effective process the authors call Engaged Team Performance (ETP) - a groundbreaking method proven to raise the results a workforce delivers alongside the traditional methods of process improvement. Cavanagh and Starbird show that ETP provides an organization with fully two-thirds of its potential improvement compared with one-third that traditional process improvements provide. Table of Contents: Part One - Engaged Team Performance What and Why includes: Chapter 1. Engaged Team Performance at a Glance; Chapter 2.'As the Pendulum Swings' - A brief History of Adventures in Business Improvement; Chapter 3. From the Outside In: Understanding the Customer Experience; Chapter 4. Individual Goals: What You Measure is What You Get; Chapter 5. Is it Process or Performance? Both!; Chapter 6. Changing Process: The GPS Story and the Power of Lean Six Sigma; Chapter 7. Power to the People: Facilitation and the 'Cycle of Change'; Chapter 8. The Right Performance Metrics: Effectiveness and Efficiency; Chapter 9. Team Goals; Chapter 10. The Fluid Organization of the Future: Making the Transformation to ETP; Chapter 11. Expectations Rewards and the Motivation to Excel; and Chapter 12. The New Age of Collaboration: New Paradigms in Organization and Competition. Part Two: Deploying Engaged Team Performance within Your Organization includes: Chapter 13. Eight Steps to Deploying Engaged Team Performance in Your Organization Part Three: The Path Forward; Chapter 14. The Role of Leadership in Enabling ETP; and Chapter 15. Breakthrough: The Future of Engaged Team Performance Appendix: The GPS Case Study.

Roland R. Cavanagh, Dodd Starbird