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Business Process Mapping: Improving Customer Satisfaction Book
* Excludes Voucher Code Discount Also available Used from £15.85
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Blackwell
Now fully revised and updated-a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that...
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ASDA
* Since the initial publication of this book there have been a number of events that have affected the underlying approaches outlined in the first edition.
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Pickabook
J. Mike Jacka, Paulette J. Keller
- 0470444584
- 9780470444580
- J. Mike Jacka, Paulette J. Keller
- 10 July 2009
- John Wiley & Sons
- Hardcover (Book)
- 322
- 2nd Edition
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