Business Process Mapping: Improving Customer Satisfaction Book + PRICE WATCH * Amazon pricing is not included in price watch

Business Process Mapping: Improving Customer Satisfaction Book

From management to internal auditor to external consultant, this book includes more detailed work and examples related to ERM practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and analyzing business processes.Read More

from£39.80 | RRP: £45.00
* Excludes Voucher Code Discount Also available Used from £15.85
  • Blackwell

    Now fully revised and updated-a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that...

  • ASDA

    * Since the initial publication of this book there have been a number of events that have affected the underlying approaches outlined in the first edition.

  • Pickabook

    J. Mike Jacka, Paulette J. Keller

  • 0470444584
  • 9780470444580
  • J. Mike Jacka, Paulette J. Keller
  • 10 July 2009
  • John Wiley & Sons
  • Hardcover (Book)
  • 322
  • 2nd Edition
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