Business Success Through Service Excellence Book + PRICE WATCH * Amazon pricing is not included in price watch

Business Success Through Service Excellence Book

Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric. It features access to a service excellence questionnaire.Read More

from£17.42 | RRP: £33.99
* Excludes Voucher Code Discount Also available Used from £7.88
  • 0750660856
  • 9780750660853
  • Moira Clark, Susan Baker
  • 9 July 2004
  • A Butterworth-Heinemann Title
  • Paperback (Book)
  • 216
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