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Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market Book
Communications providers operating in today's competitive business climate face the ultimate service management challenge: to balance the three key objective of reducing costs, improving services, and rushing new services to market as quickly as possible. Written by industry insiders and endorsed by the Network Management Forum, this guide provides a complete plan of action for achieving service management excellence and increased profitability. Filled with scenarios, case studies, and example solution sets, this highly readable resource is packed with hard-to-find information. It also reviews the results of extensive industry collaboration on improved service management, spearheaded by NMF.Read More
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