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Call Centers: Technology and Techniques Book
This text develops the necessary communication, interpersonal, and problem-solving skills needed for success as a call center, customer service, or help desk representative or manager. Each topic has the necessary content to focus specifically on soft-skill effectiveness using a problem solving approach. The most current technology is covered, including web and e-commerce support, and Internet resources are integrated throughout. A student CD is included that contains additional cases, self-assessments, key terms with definitions, and links to useful Internet resources.Read More
from£61.99 | RRP: * Excludes Voucher Code Discount Also available Used from £47.76
- 0538726865
- 9780538726863
- Jack A. Green
- 11 September 2002
- South-Western, Division of Thomson Learning
- Paperback (Book)
- 288
- Pap/Cdr
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