Call Centers: Technology and Techniques Book + PRICE WATCH * Amazon pricing is not included in price watch

Call Centers: Technology and Techniques Book

This text develops the necessary communication, interpersonal, and problem-solving skills needed for success as a call center, customer service, or help desk representative or manager. Each topic has the necessary content to focus specifically on soft-skill effectiveness using a problem solving approach. The most current technology is covered, including web and e-commerce support, and Internet resources are integrated throughout. A student CD is included that contains additional cases, self-assessments, key terms with definitions, and links to useful Internet resources.Read More

from£61.99 | RRP: £50.99
* Excludes Voucher Code Discount Also available Used from £47.76
  • 0538726865
  • 9780538726863
  • Jack A. Green
  • 11 September 2002
  • South-Western, Division of Thomson Learning
  • Paperback (Book)
  • 288
  • Pap/Cdr
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