Career Success Through Customer Satisfaction (Neteffect) Book + PRICE WATCH * Amazon pricing is not included in price watch

Career Success Through Customer Satisfaction (Neteffect) Book

KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty. The coverage includes positive attitude, customer turnoffs, dissatisfied customers, customer expectations, customer loyalty, winning telephone techniques, and more. This book is for employees and managers of customer service departments and human resource training departments.Read More

from£N/A | RRP: £25.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0131779966
  • 9780131779969
  • Paul R. Timm
  • 7 July 2004
  • Prentice Hall
  • Paperback (Book)
  • 240
  • 3
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