From spiritual and artistic to practical and clinical, this outstanding resource takes a unique approach to presenting the basic concepts of therapeutic communication and their application in various clinical situations with both clients and colleagues. It covers a wide array of topics, including being assertive, electronic communication, respect, humor, group communication, confrontation, and requesting support. Chapters are organized into four parts, building from the ground up: Getting Started, Building Relationships, Meeting Challenges, and Building Confidence. Valuable nursing knowledge is presented with a personal touch through quotes, stories, and poetry excerpts. It goes beyond the clinical setting and introduces students to empathy and sensitivity and how they are the
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