Creating a Customer Focused Company: 25 Proven Customer Service Strategies ( + PRICE WATCH * Amazon pricing is not included in price watch

Creating a Customer Focused Company: 25 Proven Customer Service Strategies ("Financial Times") Book

This is a guide to implementing 25 customer service techniques which can be adapted for any company. Coverage includes: speed of delivery; customer clubs; focus groups; customer rewards; and adding value to products. It grades techniques according to cost, resources and timescales. Cases include: BA; First Direct; Dominos; and Thomas Cook.Read More

from£N/A | RRP: £26.00
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0273607111
  • 9780273607113
  • Ian Linton
  • 3 October 1994
  • Financial Times Prentice Hall
  • Hardcover (Book)
  • 224
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