Customer Care in a Week Book + PRICE WATCH * Amazon pricing is not included in price watch

Customer Care in a Week Book

This newly revised handbook aims to show how a company can involve all its personnel in using customer support as a competitive tool. It examines the meaning of customer support, the importance of communication, complaining as a positive tool, setting and monitoring standards, and the customer care program. Read More

from£N/A | RRP: £6.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0340849584
  • 9780340849583
  • John H. Wellemin
  • 28 March 2003
  • Hodder Arnold
  • Paperback (Book)
  • 96
  • 3rd Revised edition
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