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Customer Retention in a Week (Successful Business in a Week) Book
This guide aims to emphasize the overriding importance of retaining customers for businesses, and to explain how a successful customer focus can be achieved and maintained. Topics covered include: the value of retaining existing customers; identifying customers and finding out what they want; offering incentives to maintain customer loyalty; mobilizing employees to give customers what they want; and retaining customers when things go wrong.Read More
from£N/A | RRP: * Excludes Voucher Code Discount Also available Used from £N/A
- 0340781750
- 9780340781753
- Jane Smith
- 24 November 2000
- Hodder & Stoughton Ltd
- Paperback (Book)
- 93
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