Customer Retention in a Week (Successful Business in a Week) Book + PRICE WATCH * Amazon pricing is not included in price watch

Customer Retention in a Week (Successful Business in a Week) Book

This guide aims to emphasize the overriding importance of retaining customers for businesses, and to explain how a successful customer focus can be achieved and maintained. Topics covered include: the value of retaining existing customers; identifying customers and finding out what they want; offering incentives to maintain customer loyalty; mobilizing employees to give customers what they want; and retaining customers when things go wrong.Read More

from£N/A | RRP: £6.99
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  • 0340781750
  • 9780340781753
  • Jane Smith
  • 24 November 2000
  • Hodder & Stoughton Ltd
  • Paperback (Book)
  • 93
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