Customer Service: A Practical Approach Book + PRICE WATCH * Amazon pricing is not included in price watch

Customer Service: A Practical Approach Book

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.Read More

from£N/A | RRP: £29.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0131989375
  • 9780131989375
  • Elaine K. Harris
  • 24 March 2006
  • Prentice Hall
  • Paperback (Book)
  • 192
  • 4
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