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Customer Service: A Practical Approach Book
This text develops three themes: an understanding of the customer-service industry; a working knowledge of current trends and the ability to interpret these trends; and the fundamental abilities and strategies which lead to the successful implementation of customer service.Read More
from£N/A | RRP: * Excludes Voucher Code Discount Also available Used from £N/A
- 0134364600
- 9780134364605
- Elaine K. Harris
- 26 December 1995
- Pearson US Imports & PHIPEs
- Paperback (Book)
- 256
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