Customer Service: A Practical Approach Book + PRICE WATCH * Amazon pricing is not included in price watch

Customer Service: A Practical Approach Book

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.Read More

from£N/A | RRP: £28.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0135064333
  • 9780135064337
  • Elaine K. Harris
  • 18 June 2009
  • Prentice Hall
  • Paperback (Book)
  • 192
  • 5
As an Amazon Associate we earn from qualifying purchases. If you click through any of the links below and make a purchase we may earn a small commission (at no extra cost to you). Click here to learn more.

Would you like your name to appear with the review?

We will post your book review within a day or so as long as it meets our guidelines and terms and conditions. All reviews submitted become the licensed property of www.find-book.co.uk as written in our terms and conditions. None of your personal details will be passed on to any other third party.

All form fields are required.