Customer Service: Building Successful Skills for the Twenty-First Century Book + PRICE WATCH * Amazon pricing is not included in price watch

Customer Service: Building Successful Skills for the Twenty-First Century Book

Customer Service, 3/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.Read More

from£N/A | RRP: £43.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0072938056
  • 9780072938050
  • Robert W Lucas
  • 1 June 2004
  • McGraw-Hill Higher Education
  • Paperback (Book)
  • 432
  • 3
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