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Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations) Book
Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.Read More
from£45.99 | RRP: * Excludes Voucher Code Discount Also available Used from £7.91
- 0333946073
- 9780333946077
- 29 March 2001
- Palgrave Macmillan
- Paperback (Book)
- 224
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