Customer Service: Skills and Concepts for Success Book + PRICE WATCH * Amazon pricing is not included in price watch

Customer Service: Skills and Concepts for Success Book

This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.Read More

from£N/A | RRP: £140.95
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0078226333
  • 9780078226335
  • Robert W. Lucas
  • 1 November 2000
  • McGraw Hill Higher Education
  • Paperback (Book)
  • 532
  • 2nd
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