Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive Book + PRICE WATCH * Amazon pricing is not included in price watch

Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive Book

In Customer service on the Internet Jim Sterne has written a book that every company using the Net should consider giving to every employee involved in online commerce. As businesses have overcome technical, financial, and promotional hurdles to developing online commerce, they are now confronted with the core issue of all businesses in a competitive market: providing quality and cost-effective customer service 24 hours a day, 7 days a week, and 365 days a year. This book contains great practical information, case studies of companies that have paid attention to online customer service (and are doing well because of this attention), and an appreciation for the critical edge provided by caring about your customers. --Jake BondRead More

from£N/A | RRP: £28.50
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0471155063
  • 9780471155065
  • Jim Sterne
  • 8 October 1996
  • John Wiley & Sons
  • Paperback (Book)
  • 326
As an Amazon Associate we earn from qualifying purchases. If you click through any of the links below and make a purchase we may earn a small commission (at no extra cost to you). Click here to learn more.

Would you like your name to appear with the review?

We will post your book review within a day or so as long as it meets our guidelines and terms and conditions. All reviews submitted become the licensed property of www.find-book.co.uk as written in our terms and conditions. None of your personal details will be passed on to any other third party.

All form fields are required.