Customer is Always Right!: Thought-provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders Book + PRICE WATCH * Amazon pricing is not included in price watch

Customer is Always Right!: Thought-provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders Book

Line employees are often given mandates to satisfy the customer, but are rarely told why customer service is important. A collection of more than 150 quotes from leaders in business industry and government, this book will inspire professionals at all levels of business to focus on customer needs. These enlightening and inspiring takes on the importance of the customer reflect the perspective of individuals who have staked their professional reputations on putting the customer first, including: Bob Allen, Chairman and CEO of AT&T; H. Wayne Huizenga, Chairman and CEO of Blockbuster Entertainment; Bernard Marcus, Chairman and CEO of the Home Depot; Michael R. Quinlan, Chairman and CEO of McDonald's Corporation; Leonard Riggio, Chairman and CEO of Barnes & Nobles; Charles Schwab, Chairman and CEO of Charles Schwab & Co.Read More

from£N/A | RRP: £11.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0070342091
  • 9780070342095
  • Armen Kabodian
  • 1 April 1996
  • McGraw-Hill Inc.,US
  • Hardcover (Book)
  • 153
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