Cutting the Costs of Conflict: Designing Dispute Resolution Systems (Jossey-Bass Management Series/Jossey-Bass Social & Behavioral Science series) Book + PRICE WATCH * Amazon pricing is not included in price watch

Cutting the Costs of Conflict: Designing Dispute Resolution Systems (Jossey-Bass Management Series/Jossey-Bass Social & Behavioral Science series) Book

Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.Read More

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