Delighting Customers: How to build a customer-driven organization Book + PRICE WATCH * Amazon pricing is not included in price watch

Delighting Customers: How to build a customer-driven organization Book

This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe. Read More

from£N/A | RRP: £76.50
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0412610108
  • 9780412610103
  • P. Donovan, T. Samler
  • 31 October 1994
  • Springer
  • Hardcover (Book)
  • 272
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