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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics) Book
2nd revised edition explains how to maintain reliable customer service, deliver positive working relationships, solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies throughout. Also covers criteria for NVQ levels 2 and 3.Read More
from£13.48 | RRP: * Excludes Voucher Code Discount Also available Used from £4.49
- 185703354X
- 9781857033540
- Sheila Payne
- 1 June 1997
- How To Books Ltd
- Paperback (Book)
- 192
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