Design and Management of Service Processes (Engineering Process Improvement) Book + PRICE WATCH * Amazon pricing is not included in price watch

Design and Management of Service Processes (Engineering Process Improvement) Book

Intended for managers in both manufacturing and service industries. Shows you how to design customer delighting service by applying well known Total Quality Development and Total Quality Management principles. DLC: Customer services Management. Read More

from£N/A | RRP: £34.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0201633833
  • 9780201633832
  • Rohit Ramaswamy
  • 15 May 1996
  • Prentice Hall
  • Paperback (Book)
  • 464
  • 1
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