Developments in the Call Centre Industry (Routledge Studies in Business Organizations and Networks) Book + PRICE WATCH * Amazon pricing is not included in price watch

Developments in the Call Centre Industry (Routledge Studies in Business Organizations and Networks) Book

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.Read More

from£N/A | RRP: £75.00
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  • 0415357020
  • 9780415357029
  • 15 June 2006
  • Routledge
  • Hardcover (Book)
  • 208
  • 1
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