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Effective User Support: How to Manage the IT Helpdesk Book
Drawing on decades of experience in IT support, the author shows how to design, implement, manage, and fine-tune user support services. Reflecting the growth of helpdesks that serve international users, coverag is global in scope. Like two books in one, this is a strategic A-to-Z overview of user support services and a comprehensive, desk reference for the troubleshooting staff.Read More
from£N/A | RRP: * Excludes Voucher Code Discount Also available Used from £N/A
- 0077079531
- 9780077079536
- Noel Bruton
- 1 June 1995
- McGraw-Hill Publishing Co.
- Paperback (Book)
- 220
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