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Empowerment: HR Strategies for Service Excellence (Hospitality, Leisure and Tourism) Book
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can:* enable organizations to gain commercial and competitive advantage* become more flexible* improve employee commitment* use the skills of individual employees to best advantage and enhance personal capabilities.'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management techniqueEmpowerment as a vital part of HR StrategyInternational industry case studiesRead More
from£18.50 | RRP: * Excludes Voucher Code Discount Also available Used from £3.57
- 0750652446
- 9780750652445
- Conrad Lashley
- 19 June 2001
- A Butterworth-Heinemann Title
- Paperback (Book)
- 300
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