Fabled Service: Ordinary Acts, Extraordinary Outcomes (Warren Bennis executive briefing series) Book + PRICE WATCH * Amazon pricing is not included in price watch

Fabled Service: Ordinary Acts, Extraordinary Outcomes (Warren Bennis executive briefing series) Book

Betsy Sanders, a former vice president and general manager with the extraordinarily consumer-oriented Nordstrom department-store chain, believes that true success on the sales floor stems from dedicated leadership in the management ranks and a steadfast commitment to related ideals from those at the top on down. In Fabled Service: Ordinary Acts, Extraordinary Outcomes, Sanders outlines the fundamentals for others who would like to achieve the legendary customer-friendly status that is widely accorded her former employer. The outcome, she stresses, is service that is so effective that it actually influences the decisions of shoppers.Read More

from£26.93 | RRP: £19.95
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  • 0893842702
  • 9780893842703
  • Betsy Sanders
  • 1 June 1996
  • Jossey-Bass Inc.,U.S.
  • Hardcover (Book)
  • 128
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