Face to Face in the Workplace: A handbook of strategies for effective discussions Book

"With a clear talent for giving you what you need to know, an exceptional handbook for managers and in all industry sectors. This year's Must Have book" HR Director. "Highly Recommended. Valuable tips and guidance...easy to read and manageable" Business Executive"Reviewing this book was a joy...good, solid theory gleaned from reputable sources and , alongside simply stated, practically-focused advice... they're all there and beautifully summarised." HR ZoneWell worth the read for even the most experienced manager." ManagerWritten for busy managers and leaders who need quick solutions, Face to Face in the Workplace will equip you with all the tools and strategies you'll need to get it right every time. Included: Assertive behaviour, Explaining, Listening, Interviewing applicants, Making someone redundant, Saying no, Shutting people up, Introducing change, Self awareness, Dismissing a member of staff, Personality styles, Challenging, Questioning, Credibility , Rapport, Body language, Respect, Appraisals, Return to work interviews , Challenging attitude, Coaching , Feedback ,Conflict , The Dark Triad, Negotiating , Delegating, Exit interviews, Instructing, Influencing, Inappropriate Behaviour, Managing your Boss, Mentoring, Performance gaps, Praising, Supervising, Reprimanding, Supporting through change, 360° feedback.You will: have more productive discussions that please everyone involved; never have to worry about what to say in difficult meetings; learn to get your point over more effectively; improve your people management skills - and your career prospects.This comprehensive book provides a Definition for each type of discussion; the Outcomes that you are aiming for; a plan for Thinking Ahead; and the Steps you should take, one by one.Each chapter also includes Good Practice, where you will pick up models and theories to deepen your understanding, and Warnings so that you can be aware of the dangers.Featured in The Sunday TimesRead More