Product Description
Modern organisations are invariably in a state of flux. Technologies change, people change, structures change and so do the underlying cultures. Yet the facilities that organisations occupy often impede these changes so essential to their survival. The response to change in terms of property and support services is often too little too late: the effect being to produce dysfunctional organisations whose facilities lag behind the changed reality. The facilities management team is challenged to bridge the gap between what an organisation has and what it needs. Bridging this gap in a modern facilities management operation often involves a complex team of advisors, consultants and contractors tasked with completing their part of the jigsaw. Move managers, space planners, ergonomists, health and safety advisors and human relations professionals amongst others, will be tasked with supporting facilities changes. This book provides a practical approach to the management of change for facilities managers and related professions. It considers: the forces of change affecting facilities decisions; the obstacles to change at a resource level and human level; the effective implementation of change; and the human aspect of change. Each of these in turn is considered in the context of modern facilities management issues addressing outsourcing, churn, downsizing, relocation and image transformation and process innovations such as the 'one-stop-shop'. This book will enable the reader to effectively manage facilities change at a strategic level. Through real-life case studies it demonstrates the complexities of change and hidden elements of change that may undermine carefully planned projects. It will provide an irreplaceable reference for facilities managers, project managers, service providers and architects seeking to manage change issues with minimal disruption and maximum success.
