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Foundations of Service Level Management (Sams Professional) Book
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Product Description
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.
- 0672317435
- 9780672317439
- Rick Sturm, Wayne Morris
- 5 April 2000
- Sams
- Paperback (Book)
- 272
- 1
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