Foundations of Service Level Management (Sams Professional) Book + PRICE WATCH * Amazon pricing is not included in price watch

Foundations of Service Level Management (Sams Professional) Book

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  • Product Description

    Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.

  • 0672317435
  • 9780672317439
  • Rick Sturm, Wayne Morris
  • 5 April 2000
  • Sams
  • Paperback (Book)
  • 272
  • 1
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