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Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict Book
Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.Read More
from£8.22 | RRP: * Excludes Voucher Code Discount Also available Used from £7.65
- 1880711036
- 9781880711033
- William Ury, Jeanne M. Brett, Stephen B. Goldberg
- 1 April 1993
- Program on Negotiation at
- Paperback (Book)
- 201
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