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Getting Past No: Negotiating with Difficult People Book
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Product Description
A practical 5-step method for negotiating with anyone-- even the difficult person who won't say "yes"!
We all want to get to "yes," but what happens when the other person keeps saying "no"? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful co-worker?
In Getting Past No, William Ury of the Harvard Law School's Program on Negotiation offers a proven break through strategy for turning adversaries into negotiating partners. You'll learn how to:
° Stay in control when under pressure;
° Defuse anger and hostility;
° Find out what the other side really wants;
° Counter dirty tricks;
° Use power to bring the other side back to the the table;
° Reach agreements that satisfy both sides needs.
Getting Past No is the state-of-the-art book on negotiation for the Nineties. It will help you deal with this decade's tough times, tough people, and tough negotiations. You don'thave to get mad or get even. Instead, you can get what you want!
- 0553371312
- 9780553371314
- William Ury
- 31 March 1999
- Bantam USA
- Paperback (Book)
- 208
- Rev. Ed
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