Guest Services Management Book + PRICE WATCH * Amazon pricing is not included in price watch

Guest Services Management Book

This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A "Lessons Learned" section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way.Read More

from£60.99 | RRP: £53.99
* Excludes Voucher Code Discount Also available Used from £5.79
  • 0766814157
  • 9780766814158
  • Robert Ford, Cherrill Heaton
  • 12 January 2000
  • Delmar Cengage Learning
  • Paperback (Book)
  • 432
  • illustrated edition
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