Help Desk Management in a Week Book + PRICE WATCH * Amazon pricing is not included in price watch

Help Desk Management in a Week Book

This book is aimed at the manager who has the task of providing support to customers. Whether you manage an internal help desk supporting information technology within your organisation or a helpline for product support, the key principles are the same. Topics covered include: deciding what your help desk does; recruiting and managing help desk staff; performance measurement; tools for improved help desk performance; and, communications for improved customer satisfaction.Read More

from£N/A | RRP: £6.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0340849746
  • 9780340849743
  • Jacqueline Chapman
  • 28 March 2003
  • Hodder Arnold
  • Paperback (Book)
  • 96
  • 2nd Revised edition
As an Amazon Associate we earn from qualifying purchases. If you click through any of the links below and make a purchase we may earn a small commission (at no extra cost to you). Click here to learn more.

Would you like your name to appear with the review?

We will post your book review within a day or so as long as it meets our guidelines and terms and conditions. All reviews submitted become the licensed property of www.find-book.co.uk as written in our terms and conditions. None of your personal details will be passed on to any other third party.

All form fields are required.