Help Desk Management in a Week Book + PRICE WATCH * Amazon pricing is not included in price watch

Help Desk Management in a Week Book

This book is aimed at the manager who has the task of providing support to customers. Whether you manage an internal help desk supporting information technology within your organisation or a helpline for product support, the key principles are the same. Topics covered include: deciding what your help desk does; recruiting and managing help desk staff; performance measurement; tools for improved help desk performance; and, communications for improved customer satisfaction.Read More

from£5.27 | RRP: £6.99
* Excludes Voucher Code Discount Also available Used from £6.18
  • 0340849746
  • 9780340849743
  • Jacqueline Chapman
  • 28 March 2003
  • Hodder Arnold
  • Paperback (Book)
  • 96
  • 2nd Revised edition
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