Help Desk Practitioner's Handbook Book + PRICE WATCH * Amazon pricing is not included in price watch

Help Desk Practitioner's Handbook Book

Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter.Read More

from£N/A | RRP: £42.50
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0471319929
  • 9780471319924
  • Barbara Czegel
  • 19 January 1999
  • John Wiley & Sons
  • Paperback (Book)
  • 432
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