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High Value Low Cost: How to Create Profitable Customer Delight (Financial Times Series) Book
BPM enables companies to meet new challenges on two fronts; the customer and the organization. This text shows how to determine the external factors which wil create market differentiation and develops the three ingredients which together build a differentiating customer proposition. It provides a two-step route map to change the internal capability to achieve corporate transformation.Read More
from£N/A | RRP: * Excludes Voucher Code Discount Also available Used from £N/A
- 0273604376
- 9780273604372
- Brian Plowman
- 5 August 1994
- Financial Times/ Prentice Hall
- Hardcover (Book)
- 267
- 1
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