Hospitality Management: An Introduction Book

This volume aims to offer a clear and concise appraisal of the hotel industry and offers a comprehensive introduction to the industry, describing the skills required of the hospitality manager. The book is arranged in two parts. The first part includes an analysis of hospitality mangement within an overall context of hospitality, including the importance of hospitality in Australia and the Asia-Pacific region. It also considers the role of management in general, and the role of the general manager in particular. Further chapters cover the front office, housekeeping, laundry, and maintenance and food and beverage service. Part two looks at hospitality law, marketing, accounting, and personnel management and a final chapter covers casinos and gambling operations from a management perspective. The book concludes with two appendixes which provide foreign language phrases for hospitality managers and staff, and a list of sources of data on the hospitality industry.Read More