How to Conduct a Call Center Performance Audit: A to Z Book + PRICE WATCH * Amazon pricing is not included in price watch

How to Conduct a Call Center Performance Audit: A to Z Book

Call centers are an important company asset, but also a very expensive one. By learning to conduct a performance audit, readers will be able to understand over fifty specific aspects of a call center that must be running smoothly in order to achieve maximum performance in both efficiency and effectiveness of handling inbound customer calls.Read More

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* Excludes Voucher Code Discount Also available Used from £13.28
  • 0963046462
  • 9780963046468
  • Dr. Jon Anton, Dru Phelps
  • 1 September 2002
  • The Anton Press
  • Paperback (Book)
  • 246
  • Import
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