How to Talk to Customers: Create a Great Impression Every Time with MAGIC Book + PRICE WATCH * Amazon pricing is not included in price watch

How to Talk to Customers: Create a Great Impression Every Time with MAGIC Book

Using case studies and anecdotes from their work with over 200 companies, Diane Berenbaum and Tom Larkin demystify the most critical aspect of customer service:...Read More

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  • Product Description

    Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

    For more on this book, visit www.howtotalktocustomers.com

  • 0787987522
  • 9780787987527
  • Diane Berenbaum, Tom Larkin
  • 17 April 2007
  • Jossey Bass
  • Hardcover (Book)
  • 224
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