Incredible Customer Service: The Final Test Book + PRICE WATCH * Amazon pricing is not included in price watch

Incredible Customer Service: The Final Test Book

It doesn't matter how good a company's products or prices are-these days, a company must also offer incredible customer service. Freemantle provides managers with steps to implement a top-flight customer service program that includes workshops, goal-setting, audit trails, weekly reviews, brainstorming, rewards, and incentives. Emphasizing global thinking and global markets, Freemantle also presents examples and case studies of major international and local companies like British Airways, BMW, Mars Confectionary, and the Bank of Scotland. His "14 Key Tests of Customer Service" is an unbeatable tool for executives to assess their own companies. More comprehensive than other books on the subject, this is a must-read for managers in customer service, human resources, sales, and other areas.Read More

from£N/A | RRP: £19.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0077077539
  • 9780077077532
  • David Freemantle
  • 1 November 1992
  • McGraw-Hill Inc.,US
  • Hardcover (Book)
  • 203
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